Refund Policy (UK Compliant – Digital Educational Content)
Thank you for purchasing our educational products. This Refund Policy is designed to comply with applicable UK consumer protection laws and to ensure transparency for all customers worldwide.
1. Right to Cancel (Cooling-Off Period)
Under the Consumer Contracts Regulations 2013, consumers have the right to cancel their purchase within 14 days of the transaction without giving any reason.
2. Digital Content Exception
By purchasing our digital products and accessing the content, you expressly agree that:
- The digital content will be made available to you immediately after purchase; and
- You lose your right to cancel once access to the content has begun.
This is in accordance with UK regulations regarding digital content supplied immediately.
3. Refund Eligibility
You may request a refund if:
- You have not accessed the digital content; and
- Your request is made within 14 days of purchase.
4. Non-Refundable Situations
Refunds will not be provided where:
- You have accessed or begun using the digital content;
- The request is made after the 14-day cancellation period;
- There is evidence of misuse, abuse, or fraudulent activity.
5. How to Request a Refund
To request a refund, please contact:
- Email: kairosfuturelab@gmail.
com
Please include:
- Your full name
- Order number
- Date of purchase
We aim to respond within 3–5 business days.
6. Refund Processing
If approved:
- Refunds will be issued to the original payment method;
- Processing may take 5–10 business days, depending on your payment provider.
7. Educational Purpose Disclaimer
All products are provided for educational purposes only. We do not provide financial or investment advice and do not guarantee any financial or trading outcomes.
8. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of England and Wales.
9. International Customers
If you are a consumer residing outside the United Kingdom, you may have additional rights under your local consumer protection laws. Nothing in this policy is intended to limit those rights where they cannot be lawfully excluded.
10. Contact
For any questions regarding this policy, please contact:
- Email: kairosfuturelab@gmail.com
This policy is designed to ensure fairness, transparency, and compliance with UK law while reflecting the nature of digital educational products.
